Hicaps Available

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The HICAPS machine allows us to process Medicare claims, private health claims and card transactions at the time of each appointment.

On the very rare occasion that there is an error we may need to reset the machine, or you may need to pay in full with cash, card or direct deposit and follow up with your health fund. We will email your receipt to you (or print it on request) so that you can claim your private health portion with your fund directly.

Here is a summary of the most common (though still rare) errors and what needs to happen.

Code	Receipt Print Out	Description	Next Step
2	Mship Under Invest (19)	Membership under investigation	Seek alternate method of payment – card holder to follow up with fund
10	Rebate to MBR Pendg	Rebate to Member Pending	Seek alternate method of payment – card holder to follow up with fund
12	Declined (8)	Declined	Seek alternate method of payment – card holder to follow up with fund
14	Invalid Card Nbr	Invalid card number (no such number)	Seek alternate method of payment – card holder to follow up with fund
40	Mship Not Covered	Membership not covered	Seek alternate method of payment – card holder to follow up with fund
42	Mship Ended at DOS	Membership ceased/suspended at date of service	Seek alternate method of payment – card holder to follow up with fund
54	Expired card	Expired card	Seek alternate method of payment – card holder to follow up with fund
56	Invalid Mship Nbf	Invalid Membership numbers	Seek alternate method of payment – card holder to follow up with fund
91	System Inoperative	Health Fund system currently unavailable	We need to reset the machine and try again
P0 – PZ	Refer Health Fund	Refer to Health Fund	Seek alternate method of payment – card holder to follow up with fund
BZ		Communication Error	We need to reset the machine and try again
LC		Unexpected loss of carrier	We need to reset the machine and try again
TO		Time Out Error	We need to reset the machine and try again
LR		Terminal Logon Required	We need to reset the machine and try again

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