Hicaps Available

Hicaps Available

The HICAPS machine allows us to process Medicare claims, private health claims and card transactions at the time of each appointment.

On the very rare occasion that there is an error we may need to reset the machine, or you may need to pay in full with cash, card or direct deposit and follow up with your health fund. We will email your receipt to you (or print it on request) so that you can claim your private health portion with your fund directly.

Here is a summary of the most common (though still rare) errors and what needs to happen.

Code Receipt Print Out Description Next Step
2 Mship Under Invest (19) Membership under investigation Seek alternate method of payment – card holder to follow up with fund
10 Rebate to MBR Pendg Rebate to Member Pending Seek alternate method of payment – card holder to follow up with fund
12 Declined (8) Declined Seek alternate method of payment – card holder to follow up with fund
14 Invalid Card Nbr Invalid card number (no such number) Seek alternate method of payment – card holder to follow up with fund
40 Mship Not Covered Membership not covered Seek alternate method of payment – card holder to follow up with fund
42 Mship Ended at DOS Membership ceased/suspended at date of service Seek alternate method of payment – card holder to follow up with fund
54 Expired card Expired card Seek alternate method of payment – card holder to follow up with fund
56 Invalid Mship Nbf Invalid Membership numbers Seek alternate method of payment – card holder to follow up with fund
91 System Inoperative Health Fund system currently unavailable We need to reset the machine and try again
P0 – PZ Refer Health Fund Refer to Health Fund Seek alternate method of payment – card holder to follow up with fund
BZ Communication Error We need to reset the machine and try again
LC Unexpected loss of carrier We need to reset the machine and try again
TO Time Out Error We need to reset the machine and try again
LR Terminal Logon Required We need to reset the machine and try again