Hicaps Available
Paula STACEY-THOMAS
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The HICAPS machine allows us to process Medicare claims, private health claims and card transactions at the time of each appointment.
On the very rare occasion that there is an error we may need to reset the machine, or you may need to pay in full with cash, card or direct deposit and follow up with your health fund. We will email your receipt to you (or print it on request) so that you can claim your private health portion with your fund directly.
Here is a summary of the most common (though still rare) errors and what needs to happen.
| Code | Receipt Print Out | Description | Next Step |
| 2 | Mship Under Invest (19) | Membership under investigation | Seek alternate method of payment – card holder to follow up with fund |
| 10 | Rebate to MBR Pendg | Rebate to Member Pending | Seek alternate method of payment – card holder to follow up with fund |
| 12 | Declined (8) | Declined | Seek alternate method of payment – card holder to follow up with fund |
| 14 | Invalid Card Nbr | Invalid card number (no such number) | Seek alternate method of payment – card holder to follow up with fund |
| 40 | Mship Not Covered | Membership not covered | Seek alternate method of payment – card holder to follow up with fund |
| 42 | Mship Ended at DOS | Membership ceased/suspended at date of service | Seek alternate method of payment – card holder to follow up with fund |
| 54 | Expired card | Expired card | Seek alternate method of payment – card holder to follow up with fund |
| 56 | Invalid Mship Nbf | Invalid Membership numbers | Seek alternate method of payment – card holder to follow up with fund |
| 91 | System Inoperative | Health Fund system currently unavailable | We need to reset the machine and try again |
| P0 – PZ | Refer Health Fund | Refer to Health Fund | Seek alternate method of payment – card holder to follow up with fund |
| BZ | Communication Error | We need to reset the machine and try again | |
| LC | Unexpected loss of carrier | We need to reset the machine and try again | |
| TO | Time Out Error | We need to reset the machine and try again | |
| LR | Terminal Logon Required | We need to reset the machine and try again |
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